Something not working, an idea, a question? Write to [email protected]. I usually answer within a day or two, in Spanish or English.
Frequently asked questions
- I don't see the marketplace, or I see no listings.
- The marketplace and the lost-bird board are filtered by your zone and your city. The filter is at the top: My zone · My city · All. In Profile → My zones and cities you follow the ones you care about. Your own always show, wherever you are.
- I logged a capture and the bird was not added to my loft.
- The free plan holds ten active pigeons. The capture is saved anyway; the bird is not registered if you are at the cap. With Pro there is no limit.
- I tagged the rival and it does not count as a win.
- It counts once he acknowledges the capture from his app. Until then it is pending. If he declines, your capture stays in your record, but not as a win.
- Notifications don't arrive.
- First check the phone's notification center: an alert that arrives while the app is open flashes by quickly. Then, Profile → Notifications: if the phone has alerts blocked, you will see the button to open its settings there. And inside the app, the Alerts card keeps everything that reached you.
- I lost a pigeon.
- On the pigeon's page, mark it lost and fill in the poster: your zone's community gets the alert and anyone can message you from the app. From the same place you share the "Lost" poster on WhatsApp.
- How do I cancel Pro?
- Profile → Manage subscription takes you to your App Store or Google Play account. Only the store can cancel it or refund you.
- I want to delete my account.
- The steps are in Delete your account. Everything is deleted and it cannot be undone.
- How do I change the language?
- Profile → Language. The app is complete in Spanish and English.